Privacy Policy
Last Updated: May 2026
At Ice & Embers, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
1. Information We Collect
We obtain information about you when you use our website, for example, when you contact us about our services, complete our health declaration, or book a sauna session. The personal information we collect might include your name, address, email address, phone number, payment information, and any relevant health declarations required for insurance and safety purposes.
2. How Your Information is Used
We may use your information to:
- Process your session bookings via our third-party booking system (Bookwhen).
- Ensure you meet the health and safety criteria required to use our facilities.
- Contact you regarding schedule changes, severe weather cancellations, or booking reminders.
- Reply to any inquiries sent via our contact form or email.
3. Third-Party Service Providers
We do not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. However, we may pass your information to our third-party service providers (such as Bookwhen for scheduling and our payment gateways) for the purposes of completing tasks and providing services to you on our behalf.
4. Your Rights
You have the right to request a copy of the information we hold about you. You can also ask us to correct or remove information you think is inaccurate. If you wish to exercise any of these rights, please contact us at iceandembers@outlook.com.
5. Security
When you provide us with personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected by our third-party payment processors. We do not store sensitive payment details on our own servers.